Onboarding Process


Welcome to TextNow!

Thank you for signing up for TextNow.cloud to provide you with business-class texting. In the next few days, one of our representatives will reach out to you for additional information to set up your account. Please take a moment to read over the required information we need to finalize your account.

Please be prepared to answer the following questions when speaking with a TextNow Onboarding representative.

Main phone number

Will you be using your business phone number or do you need an additional phone number? (yes/no) Please note TextNow service Service includes 1 phone number. $10 per additional phone number.

List the phone number(s) you wish to use for texting. If you will need more than one phone number, please let us know.

Need an additional number?

If you don’t wish to use your existing business phone number, we can assign you one. Do you need a new phone number? (yes/no)

If “YES,” please let us know from what location your new phone number should originate (City, State).

Tell us about your additional number(s)

If “YES,” please let us know from what location your new phone number should originate (City, State).

Using the TextNow platform allows you to receive texts in three ways:

  • Web portal – Our easy-to-navigate web portal lets you sort and search contacts, use templates schedule messages and so much more!
  • Smartphone app – Our TextNow smartphone app gives you text with customers using your business phone number from any compatible smartphone (iPhone or Android).
  • Email – What is the email address you would like to use?

The Campaign Registry

In order for us to be compliant with regulations regarding bulk texting, we submit all requests for texting to The Campaign Registry, the information hub that allows us to register 10DLC (Ten-Digit Long Code) messaging campaigns.

The Campaign Registry uses the following services to verify your information.

Please be ready to answer these questions.

  1. Legal Company
  2. EIN or Federal ID
  3. DUNS Number (if you have one)
  4. Legal Address of Company
  5. Website of Company
  6. Contact email and telephone number for Support
  7. List of Telephone numbers for the Brand Registration
Remember, every 72 characters sent outbound count as a message segment. MMS images count as 1 message. Inbound messages are always free. We will contact you for your telephone number to set up your account once this sign-up is completed. Subscription includes:
1 User, and 1 Telephone Number – Additional Users $10/per Month (Contact us) – Additional Telephone numbers $10/per Month (Contact us), Web Portal and Mobile App Access, Use your Business Telephone number, Bulk Sending (Sending limit based on the plan purchased. Overage cost $.02 per message). Campaign Registry Approved!
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